Refund Policy

Digital Download Nature

Because POLS is a digital product, access and download can expose the full value of the purchased materials immediately. Refunds are therefore not automatic after access or download. Requests are reviewed based on access evidence, delivery status, the issue reported, and any reasonable support or correction path available.

Requests That May Be Eligible for Review

• Duplicate purchase of the same tier by the same buyer.
• Access or delivery failure that cannot be resolved after reasonable support review.
• Wrong tier delivered and not corrected after support review.
• Materially corrupted, missing, or inaccessible files that cannot be corrected or redelivered.

Requests That Are Generally Not Eligible

• Change of mind after access or download.
• Not using the product after purchase.
• Expecting promised revenue, customers, profit, conversion, payment approval, or business results.
• Using, copying, adapting, sharing, or redistributing the materials and then requesting a refund.
• Requests based on legal, tax, accounting, compliance, financial, or regulated-business advice expectations.
• Requests outside the checkout provider's available dispute or refund window.

How to Request Review

Email pols@viaprime.com from the purchase email or include enough information to identify the order. Include the order ID if available, purchased tier, issue summary, screenshots or error messages if relevant, and whether you accessed or downloaded the product.

A support review may first attempt redelivery, corrected access, replacement files, or clarification before a refund decision is made.

Checkout Provider

Checkout and delivery are handled through Payhip. Some refund mechanics, timelines, payment reversals, and dispute processes may depend on Payhip and the payment method used at checkout.

POLS does not publish a separate fixed seller-set refund-request day count because no Payhip refund-window setting or refund-window configuration surface is available/visible in the Payhip shop/account/product settings for the active Launch and Scale products. Refund or dispute timing may depend on Payhip, the payment method, and the payment provider used at checkout. Email pols@viaprime.com promptly with refund-policy questions.